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Do you do repair work?
Yes, and much of our time is devoted to repairs. In our surrounding community and by mail, Precious Accents has become a household name when the subject of repairs comes up. In fact, we do repairs for other jewelers who find us faster and less expensive than their own services.
Some of our repair services include soldering broken chains, sizing rings, restringing pearls and resetting stones. We can also remodel existing items such as old cufflinks, which can actually be made into a great pair of earrings.
You will find the quality of our repairs to be the best, and we always stand behind our work. Please use our Repair Request Form to contact us.
Do you provide gift wrapping?
We include a stylish gift box, a lamé pouch and a decorative bow with most orders AND we do so free of charge (size permitting). The look is elegant and does not require gift paper. This allows us to give our customers an equally attractive alternative to gift wrap without delaying orders unnecessarily. As a result, we are able to ship most orders within hours of the time they are placed on our site.
What quality can I expect from your products?
We are a precious metals house. As such, we carry only high-quality STERLING SILVER (known internationally as "925") and 10 & 14 KARAT (10K /14K) gold. All the items shown in our catalog meet this stringent requirement.
Don't be fooled by such terms as "heavy silver plate," "silver color," "gold plated," "alpaca," or "german silver." We carry only the real thing! Our gold will be stamped "14K." Our silver will also be stamped "925" or "sterling." The only exception to the rule is our watches, which can be sterling silver or plated.
What is the approximate shipping time for my order?
We carry thousands of items and have a very large volume of sales. Although most of the items shown are in stock, others are on continual order. Our normal shipping time for in-stock items is 6 to 24 hours. In case of a delay, you will receive a call or e-mail with a complete update on your order. Remember, we NEVER charge your account until we ship.
How much can I expect to pay for shipping?
We ship via FedEx, USPS, and UPS. Among them, there are several delivery options, depending on how quickly you want your order shipped. You will be billed shipping cost plus a $1.50 handling charge. Please note, shipping and handling charges are non-refundable. FREE GROUND SHIPPING on orders over $100.00.
What are my payment options?
We currently accept MasterCard, Visa, American Express, Discover and PayPal payments for orders within the United States. Orders outside of the United States require payment in advance.
Is your online ordering system secure?
Yes. We use the latest in security technology (128-bit SSL) to assure the safety of your confidential information. Our security certificate is issued by THAWTE, please feel free to view it on our site. Furthermore, we respect your privacy and WILL NEVER give any of your information to outside sources.
How accurate are your size and weight figures?
Every effort is made to give you the exact sizes and weights based on information given to us by the manufacturers. However, due to different monitor sizes and settings as well as variations in the manufacturing process, all dimensions and weights are approximate.
What is your return policy?
For your shopping convenience, we offer a 10-DAY MONEY-BACK GUARANTEE on our merchandise (from time of arrival). The item must be unused, unaltered and returned in the original carton, with materials and invoice. A return authorization number MUST be obtained from us, and this number MUST appear outside of the box. Returns cannot be accepted without such authorization. For your safety, please send your item INSURED and request a RETURN RECEIPT.
Please note, custom or engraved items are not returnable.
Do you engrave?
Yes we do. For your convenience we have provided an engraving instruction field on any engravable item. The cost is $6.00 for up to 25 characters and .50 for each additional character. Please note that because not all items have the space for a lot of words we recommend that you keep it as short and simple as possible. Off course we will contact you if there is a problem.
We offer FREE engraving on any charm over $100. |
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